Privacy Policy

Last Updated: May 2025

At OutboundPro Inc., located in St. Catharines, Ontario, we are committed to protecting the privacy and security of both our clients’ data and the data we collect on their behalf. This Privacy Policy outlines what information we collect, how it’s used, and how we protect it.

1. Information We Collect

a. Information You Provide to Us

We collect information that you provide directly when:

You fill out a contact or lead form on our website or through third-party platforms (such as Meta/Facebook Lead Ads)You request a service or quoteYou communicate with our team via email, SMS, or phone

This information may include your name, phone number, email address, business name, and service interests.

b. Information Collected on Behalf of Our Clients

As part of our lead generation and marketing services, we may collect and process personal information on behalf of our clients. This includes:

Contact details submitted through ads or formsLead data used for follow-up and appointment bookingCommunication records related to services requested

This data is only used according to our clients’ instructions and to fulfill service obligations.

c. Automatically Collected Information

We automatically collect some information when you visit our site or use our services, such as:

IP address and device/browser detailsUsage logs and interaction data (via forms, landing pages, and chatbots)Cookies and tracking technologies (when applicable)

2. How We Use Your Information

The information collected is used for:

Providing and improving our lead generation and marketing servicesBooking appointments and following up on service inquiriesCommunicating service updates, estimates, or offers via SMS, voice calls, or emailEnsuring platform functionality, analytics, and service improvementCompliance with legal obligations

We only send communications to individuals who have opted in through our forms, advertisements, or direct interactions.

3. SMS, Voice & AI Communication

By submitting your information through one of our forms (including Meta/Facebook Lead Ads), you agree to receive communications from OutboundPro or its clients via:

SMS or text messageVoice call (including AI-based voice assistants)Email

You may opt out at any time by replying STOP to any SMS or contacting us directly.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

Service providers that help us deliver our services (e.g., CRM, voice/SMS platforms, ad platforms)Legal authorities when required by lawClients, where applicable, if your data was collected on their behalfOthers, only with your explicit consent

5. Data Security

We implement appropriate technical and organizational safeguards to protect your data from unauthorized access or misuse. Despite these measures, no method of transmission or storage is 100% secure.

6. Your Rights

You have the right to:

Request access to the data we hold about youCorrect or update your personal informationRequest deletion of your data, where applicable

If your data was collected by us on behalf of a client (e.g., a plumbing company), please contact them directly for access or removal.

7. International Data Transfers

We may store or process your data outside of your country of residence, including in the United States or Canada. We ensure that appropriate safeguards are in place for such transfers.

8. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Us

For any privacy-related questions or data requests, please contact:

📧 support@outboundpro.io

📍 OutboundPro Inc., 110 James Street, Suite 408, St. Catharines, Ontario, Canada

📞 (647) 490-2547